If you're having problems signing in to a Windows device, try this first: Enter your password with the onscreen keyboard. Find it by selecting Accessibility on the lock screen. If that doesn't work, try these steps to find out what kind of account you have.

From the sign-in screen, select Sign-in options. Choose the step below based on the type of account you have.

• For a Microsoft account, you can reset your password. Go to the reset password page and follow the instructions.

• If you only see the Password icon, you have either a domain (work or school) account or a local account. For a domain account you need help from your system administrator.

• For problems with Windows Hello, see Troubleshoot problems with Windows Hello.

• For a local account, follow the instructions in Reset your Windows local account password.

• For help with your PIN, see Reset your PIN when you aren't signed in to Windows.